Virtual Call Center Staff Recruitment
Virtual Call Center Staff Recruitment
Deliverable quality is inescapable and reflects outstanding customer service. With all these higher tax rates, establishing a UK-based call centre can be quite costly for many businesses, necessitating the recruitment of local individuals. Imagine being able to call on a very skilled and professional customer care team without incurring significant costs. The PlayD8 virtual call centre offshore staffing service is now available. We link UK companies with highly qualified, reasonably priced offshore customer service professionals ready to perfectly represent your brand. Whether your needs call for inbound assistance, outbound sales, live chat, technical help, or another combination, we provide a scalable and efficient solution that keeps your consumers satisfied while controlling your expenses. Let us manage the staff while you concentrate on growing your company free from the weight of compliance, payroll, or recruitment.
How it works
At PlayD8, we make offshore staffing simple, efficient, and risk-free. Here’s how:
Understanding Your Needs
At this stage, we will conduct a thorough assessment to more precisely understand your needs. Whether you require a full-time, part-time, or 24-hour support team, we ensure that you have the right person in the right place.
Sourcing and vetting talent
Throughout this process, our recruitment team will follow all necessary compliances, from their document compliance check to their quality assurance.
We will cover every detail to ensure you find the ideal candidate, understanding the unique needs of the UK market.
We don’t just stop here; we also check their compatibility, their understanding, and their mindset to work and to serve the people in the United Kingdom.
Seamless onboarding and training
Once the vetting process is complete, we will introduce you to the shortlisted candidate, and it will be your responsibility to make the final selection. Once the selection is complete, we will allocate all your recruited staff members for the necessary trainings to ensure your business runs smoothly without any interruptions. We encourage you to participate in their training sessions to ensure you can rest easy knowing your business is in good hands.
Performance monitoring and ongoing support
Our journey doesn’t end here. We will support you in monitoring team members through our sophisticated virtual staff tracking system, which will ensure the productivity of the staff members and their Key Performance Indicators. We will constantly be present to guarantee the honest and efficient use of every single penny you’ve invested in these individuals through Playd8 Limited. You are aware that every penny matters in business.
Why choose us?
Reduce cost
Your call center’s expenses will be reduced up to 70% while maintaining high standards.
Competent and experienced experts
Every candidate undergoes a thorough screening, is proficient in English, and prioritizes customer satisfaction.Are you in need of additional agents during busy periods? You can scale your team as needed.
Round-the-clock assistance
Ensure your customers receive uninterrupted service without relying on local night shifts. Our offshore teams implement strict data protection protocols, ensuring compliance with UK regulations.
Efficient Hiring & Management
We take care of recruitment, training, payroll, and compliance, allowing you to concentrate on expanding your business. Streamline your customer support by cutting out unnecessary expenses—enhance your strategy with PlayD8.
Price Compression
|
Position
|
UK Average Hourly Rate
|
PlayD8 Hourly Price Range
|
Savings
|
|---|---|---|---|
|
Manager
|
£31.25
|
Starting from £10
|
68%
|
|
Assistant Manager
|
£25
|
Starting from £8.75
|
65%
|
|
QA Specialist
|
£21.88
|
Starting from £7.5
|
66%
|
|
Workforce Management
|
£20
|
Starting from £7.5
|
62.5%
|
|
Team Leader/Supervisor
|
£18.75
|
Starting from £6.25
|
67%
|
|
Customer Service Representative
|
£15
|
Starting from £6
|
60%
|
|
Sales Agent
|
£16.25
|
Starting from £6.25
|
61.5%
|
|
Technical Support Agent
|
£17.50
|
Starting from £6.88
|
61%
|
|
Support Teams (IT, HR, Training)
|
£18.75
|
Starting from £7.5
|
60%
|
